Right of Withdrawal

The right of withdrawal allows you to withdraw from the contract within 14 calendar days of receiving a product purchased from our online store, without giving any reason. This right is guaranteed by EU Directive 2011/83/EU, as implemented in the relevant national law of your country of residence.

The right of withdrawal applies exclusively to consumers — that is, natural persons who make purchases for purposes outside their trade, business, or profession. Businesses (legal entities, sole proprietors making purchases for business purposes) are not entitled to exercise the right of withdrawal.

You can read the detailed regulations in the Right of Withdrawal notice.

You may exercise your right of withdrawal within 14 calendar days of receiving the product, without providing a reason. If your order arrives in multiple packages, the 14-day period begins upon receipt of the last package. For products consisting of multiple items or pieces, the period is calculated from the receipt of the last item.

To meet the deadline, it is sufficient to send your notice of withdrawal before the 14-day period expires — it is not necessary for the product to have been returned by that time.

Steps for returns based on the right of withdrawal:

1. Submitting a withdrawal notice: Fill out the online withdrawal form, or send a clear written statement to returns@multiviewdigital.com. You must do this within 14 days of receiving the product.
2. Confirmation: We will send you a confirmation email containing the case number, the exact return address and the return instructions.
3. Returning the product: Ship the product to the address provided in the email within 14 days of submitting the notice.
4. Refund: We will refund the purchase price upon receipt of the returned product — no later than 14 days from the date we receive your notice of withdrawal.

You must post the product or hand it over to a courier service within 14 calendar days of submitting the notice of withdrawal. To meet the deadline, it is sufficient to dispatch the product within this period — it does not need to arrive within 14 days.

In summary, you need to observe two separate 14-day deadlines:

• For submitting the notice of withdrawal: 14 days from receipt of the product.
• For returning the product: an additional 14 days from the date the notice was submitted.

You must return the product in undamaged condition. You are permitted to try out the product — to the extent that you would in a traditional store (e.g. visual inspection, checking the size, testing basic functionality). However, you are liable for any depreciation resulting from use beyond what is necessary or from improper handling.

We recommend that you return the product in its original packaging whenever possible — this helps prevent damage during shipping.

The refund will be processed after we receive the returned product, no later than 14 days from the date we receive your notice of withdrawal.

Refund method:

• Original payment method: By default, we will refund the amount using the payment method used for the original transaction (e.g. credit card, bank transfer).
• Bank transfer: If you provided a bank account number (IBAN) on the withdrawal form, the refund will be made via bank transfer to the specified account.

The refund includes the purchase price of the product and the original shipping cost. However, if you selected a shipping method other than the cheapest standard shipping option we offered at the time of your order (e.g. express), we will only refund the cost of standard shipping. We do not charge any fees for processing the refund.

Yes. You do not need to return the entire order — you can specify in the withdrawal form which item your withdrawal applies to. On the withdrawal form, specify which item you wish to return next to the product name. The refund applies exclusively to the purchase price of that specific product.

Yes. Although the 14-day withdrawal period begins upon receipt of the product, you may indicate your intention to withdraw even before delivery. In this case, the withdrawal procedure takes effect automatically upon receipt of the product. Important: if the package has already been shipped, the costs of delivery and return are borne by the customer.

If the order is still being processed and has not yet been shipped, you may also request its cancellation — to do so, please contact our customer service with your order number via the Contact page or the Customer Service section of your account.

You may return most products within 14 days of receipt without giving a reason. In some cases, however, the law excludes the right of withdrawal — in our webshop, this typically applies to:

• Products made to order or tailored to your specifications
• Sealed products for hygiene or health protection reasons, if the seal has been broken
• Sealed software, audio or video recordings, if the seal has been broken
• Perishable products or products with a short shelf life
• Products whose price depends on fluctuations in the global market

The complete list of exceptions is set out in Article 16 of EU Directive 2011/83/EU, as implemented in the relevant national law of your country of residence. In the case of a defective product, the above exceptions do not apply — in such cases, you may enforce your warranty claim as described on the Warranty and Guarantee page.

The right of withdrawal and a guarantee claim are two separate consumer rights.

Under the right of withdrawal, you may return the product within 14 days of receipt without giving a reason — even if it is completely free of defects. A guarantee claim, on the other hand, can only be made in the case of a defective product, but is available for 2 years from delivery.

These two rights can be exercised independently of each other: if your product is defective, a guarantee claim may be more favourable, as the cost of return shipping is borne by the Seller. You can find details about the right of withdrawal on the right of withdrawal page.

The right of withdrawal expires 14 days after receipt of the product — pursuant to EU Directive 2011/83/EU, withdrawal cannot be exercised after this period.

If a quality issue arises with the product, it can be resolved even after the deadline under warranty or guarantee claims — please use the complaint form for this purpose. Warranty claims can be enforced for at least 2 years from the date of receipt.

If you have any questions, please contact our customer service via the Contact page — we are happy to help.

Yes, opening the packaging does not in itself preclude the right of withdrawal. However, you must return the product in undamaged condition — the consumer is liable for any depreciation resulting from use beyond what is necessary.

For certain product categories, opening the packaging terminates the right of withdrawal — you can read about these under the question "When can the right of withdrawal NOT be exercised?"

We recommend that you open the packaging carefully and, if possible, return the product in its original packaging.

Regarding the notice of withdrawal:
Our system automatically records the receipt of the online withdrawal form or the notice sent by email with a timestamp. The confirmation email serves as proof that the notice was received within the deadline.

Regarding the return of the product:
To meet the deadline, it is sufficient to post the product within the 14-day return period. Proof is provided by the dispatch receipt (acknowledgement of receipt, posting receipt) issued by the courier service or postal service.

Our recommendations:

• Choose a courier service with tracking (e.g. GLS, DPD, DHL) — this way the dispatch date can be clearly verified.
• Keep the dispatch receipt until you receive your refund.
• You can also upload the dispatch receipt to your case in the Cases section of your account.