General Terms and Conditions

These General Terms and Conditions (hereinafter: “GTC”) set out the terms and conditions governing the use of the online shop operated under the brand name Multi View Digital (hereinafter: “Online Shop”) and the making of purchases through it.

1. Details of the Service Provider

1.1. The operator of the Online Shop (hereinafter: “Seller”):

1.2. The Online Shop is the website accessible at the domain name https://multiviewdigital.com/, on which the Seller offers products for sale to Consumers and Businesses, with delivery to Member States of the European Union.

1.3. Hosting provider details:

2. Definitions

2.1. For the purposes of these GTC, the following terms shall have the following meanings:

a) “Seller”: the company defined in Section 1.1, which operates the Online Shop and sells the products.

b) “User”: any natural or legal person who visits, browses or uses any function of the Online Shop, regardless of whether they have a registered account.

c) “Buyer”: a User who places an order to purchase a product via the Online Store.

d) “Consumer”: a consumer as defined in Section 8:1(1)(3) of Act V of 2013 on the Civil Code (hereinafter: “Civil Code”), i.e. a natural person acting outside the scope of their trade, independent occupation or business activity.

e) “Business”: a business as defined in Section 8:1(1)(4) of the Civil Code, i.e. a person acting within the scope of their trade, self-employment or business activity.

f) “Contract”: a contract of sale concluded electronically between the Seller and the Buyer on the basis of these GTC, between parties not in the same place.

g) “Product”: a movable item offered for sale in the Online Shop.

h) “Gift Card”: a digital voucher issued by the Seller with a specified face value, which can be redeemed for purchases in the Online Store.

i) “Wallet”: the virtual balance associated with the User account, to which the value of redeemed gift cards, credits and top-ups is added, and which can be used at the time of purchase.

j) “Loyalty Point”: a virtual unit that can be collected and redeemed as part of the Seller’s loyalty programme, the terms of which are determined by the Seller.

3. Scope and Acceptance of the GTC

3.1. The scope of these GTC extends to all legal transactions concluded via the Online Store between the Seller and the Buyer, the terms and conditions governing the use of the Online Store, and all Users of the Online Store.

3.2. By finalising the order — by clicking the “Submit Order” button as the final step of the payment process — the Buyer expressly accepts the provisions of these GTC. Acceptance of the GTC is a prerequisite for the conclusion of the Contract.

3.3. The Seller is entitled to unilaterally amend the provisions of these GTC. The amended GTC shall enter into force on the date of their publication on the Online Store. The amendment shall not apply to orders placed prior to its entry into force — such orders shall be governed by the GTC in force at the time of the order.

3.4. The current version of the GTC is available to view and download on the Online Store at any time, free of charge and without registration.

3.5. In matters not regulated by these GTC, the provisions of Hungarian law shall apply, in particular, but not exclusively:

• the provisions of the Civil Code,
• Act CVIII of 2001 on certain issues relating to electronic commerce services and information society services (hereinafter: “Ekertv.”),
• Government Decree No. 45/2014 (II. 26.) on the detailed rules governing contracts between consumers and businesses,
• Act CLV of 1997 on consumer protection (hereinafter: “Fgytv.”),
• Act XLVIII of 2008 on the fundamental conditions and certain restrictions of commercial advertising activities (hereinafter: “Grt.”).

4. Language and form of the contract

4.1. The Online Shop operates in the language versions provided by the Seller. The Contract may be concluded in any language available on the Online Shop.

4.2. The Contract does not constitute a written contract within the meaning of Section 6:7(3) of the Civil Code. The Seller does not file the concluded Contract; it is recorded exclusively in electronic form. The Contract will not be accessible via the Online Store at a later date; however, an order confirmation will be sent by email, which the Buyer may store and retrieve.

5. User account

5.1. Orders may be placed in the Online Shop without registration, as a guest. Creating a user account is required to use the following additional features: viewing order history and tracking orders, managing a wish list, using price alert and stock notification features, the wallet, the loyalty programme, writing reviews, and one-click purchasing.

5.2. Registration is possible in the following ways:

• a) by providing an email address and password,
• b) by logging in with a Google account (SSO),
• c) by logging in with a Facebook account (SSO).

In the case of registration via SSO services, the Seller receives only your name and email address from the third-party service provider. The third-party service provider’s own data processing rules apply to you based on your legal relationship with that service provider.

5.3. The User is obliged to provide accurate and up-to-date information during registration. The Seller shall not be liable for any consequences arising from the provision of incorrect or false information.

5.4. The following data and functions can be managed in the user account:

• a) personal details (name, email, telephone number),
• b) delivery addresses (multiple addresses can be stored),
• c) billing profiles (multiple profiles can be stored),
• d) order history and order tracking,
• e) wish list,
• f) price watch (price and stock alerts),
• g) wallet balance and top-up,
• h) loyalty scheme and referral system,
• (i) managing reviews,
• j) newsletter and notification settings,
• k) customer service tickets,
• l) privacy settings,
• m) security settings (two-factor authentication, management of active sessions),
• n) saved payment methods,
• o) gift voucher management (purchased and received),
• p) achievements and challenges,
• q) account overview (dashboard),
• r) account deletion.

5.5. The User may set up two-factor authentication (2FA) for their account for enhanced security. The Seller expressly recommends setting up two-factor authentication.

5.6. The User is responsible for keeping their account access details — in particular their password — confidential. The Seller shall not be liable for any damage resulting from unauthorised access.

5.7. The Seller is entitled to suspend or delete the user account, and to refuse the User’s future orders — whether with or without a registered account — if the User:

• a) repeatedly or seriously breaches the provisions of these GTC,
• b) misuses their account (in particular: placing false orders, posting manipulative reviews, misusing the voucher system, or manipulating the loyalty or referral programme),
• c) infringes the rights or legitimate interests of other Users,
• d) engages in abusive conduct as defined in point 9.5(e).

During the period of suspension, the User may not log into their account or place orders. The Seller shall notify the User immediately of any suspension, deletion or blocking, stating the reason for the measure.

5.8. The User may request the deletion of their account at any time via the relevant account settings or by contacting the Seller’s customer service. The deletion of the account is subject to the User acknowledging the following consequences:

• a) Any credits granted by the Seller (loyalty points, referral rewards, promotional credit) and the unused balance of any redeemed gift cards will be permanently lost.
• b) Order history, wish list, saved addresses and other account data will be deleted.

If the User’s wallet contains a balance resulting from a top-up, the account may only be deleted after the balance has been refunded. The Seller shall process the refund via the original payment method; if the original payment method is unavailable, the Seller shall agree on the method of refund with the User. The Seller shall retain the data necessary for processing the refund until the transaction is closed, in accordance with Article 17(3)(b) and (e) of the GDPR and Section 169 of Act C of 2000 on Accounting.

6. Products, prices and information

6.1. The descriptions, technical specifications and other characteristics of the products displayed in the Online Shop are based on data provided by the manufacturer or supplier. The Seller endeavours to ensure the accuracy of product data, but accepts no liability for any inaccuracies in the information provided by the manufacturer or supplier.

6.2. The product photographs and illustrations displayed in the Online Shop are for illustrative purposes only. The appearance of the products — including colours, sizes and packaging — may differ slightly in reality from what is shown in the images. Such differences do not constitute a breach of the Contract.

6.4. The Seller sells to several Member States of the European Union; therefore, product prices are displayed in the currency corresponding to the country where the Buyer is resident. Price conversions are based on the daily exchange rate of the European Central Bank (ECB). Rounding differences resulting from the conversion shall not constitute grounds for a complaint.

6.5. The Seller reserves the right to change prices. Price changes do not affect orders that have already been confirmed.

6.6. If an obviously incorrect price is displayed in the Online Shop — in particular, but not limited to: a price of €0 or €1 (or the equivalent in any displayed currency), a price significantly different from the product’s generally recognised value, a price displayed in a different currency or with a misleading currency symbol, or a price displayed incorrectly due to a system error or technical problem —, the Seller is not obliged to sell the product at the incorrect price. In such cases, the Seller:

• a) shall immediately inform the Buyer of the correct price, and
• b) shall offer to fulfil the order at the correct price.

Upon learning of the correct price, the Buyer is entitled to withdraw their offer or make a new offer at the correct price.

6.7. In accordance with the provisions of Directive 2019/2161/EU (Omnibus Directive), the Seller shall, in the case of products subject to a price reduction, indicate the amount of the discount and the lowest price prior to the price reduction that the Seller applied within the 30 days preceding the price reduction.

6.8. The Seller may set a minimum selling price for products. Where discounts, voucher codes (Chapter 12) and loyalty point redemption (Chapter 13) are applied, the amount payable may not fall below the product’s minimum selling price (‘best price’). The Online Store’s system automatically enforces the minimum price.

7. Services of the Online Store

7.1. The Online Store provides the following main services to Users:

• a) browsing, searching for and filtering products (Section 8.1),
• b) comparing products (Section 7.2),
• c) wish list (Section 7.3),
• d) price watch and stock alerts (Section 7.4),
• e) shopping basket and ordering (Section 8),
• f) user account (Chapter 5),
• g) online payment and wallet (Chapter 10),
• h) gift cards and vouchers (Chapter 12),
• i) loyalty programme and referral scheme (Chapter 13),
• j) reviews and ratings (Chapter 17),
• k) newsletters, emails and push notifications (Chapter 18),
• l) customer service and complaint handling (Chapter 16).

The detailed terms and conditions of each service are set out in the relevant chapters.

7.2. The Online Store provides the option to compare products side by side based on their technical specifications. The comparison is for information purposes only and is based on data provided by the manufacturer or supplier. The score displayed during the comparison is an algorithmically generated value which does not constitute a recommendation by the Seller and does not form the basis for any warranty or guarantee claim.

7.3. Registered Users may save products to a wishlist for later viewing or purchase. Adding a product to the wishlist does not constitute a reservation and does not guarantee the product’s availability or that the current price will be maintained.

7.4. Registered Users may request notification if the price of a product falls or if an out-of-stock product becomes available again. The Seller sends such notifications for information purposes only; they do not constitute an offer.

8. The purchasing process

8.1. The products in the Online Shop can be browsed freely without registration. The User can navigate the products using the search function, category system and filters (price, brand, features).

8.2. The User may place the product they have selected into their virtual basket by clicking the “Add to basket” button. The contents of the basket may be modified at any time until the order is finalised: products may be added, removed or their quantities changed.

8.3. Steps for placing an order:

• a) adding the selected products to the basket,
• b) enter or select a delivery address,
• c) enter or select billing details,
• d) select the delivery method,
• e) select a payment method,
• f) reviewing and summarising the order,
• g) confirmation that the General Terms and Conditions have been read (for registered users, when creating an account; for new customers, by ticking the relevant box),
• h) clicking the “Submit Order” button (Section 3.2).

8.4. The Buyer may correct data entry errors at any stage prior to submitting the order: they may return to previous steps, amend the details provided (delivery address, billing details, delivery and payment methods), and modify the contents of the basket. After the order has been submitted, data may be modified via the Seller’s customer service until order processing begins.

8.5. A registered User who has previously saved a payment method, delivery address and billing profile may skip certain steps of the order process with a single click (hereinafter: “one-click purchase”). During a one-click purchase, the previously saved settings are automatically applied. On the confirmation screen, the User can review the details of the product to be ordered, the delivery and billing details, the payment method and the amount payable before placing the order. The User confirms the transaction by actively ticking the relevant checkbox, thereby declaring that they have reviewed the details displayed on the summary screen and authorise the payment in the specified amount and by the selected payment method. The Seller logs the fact and circumstances of the confirmation (a summary of the displayed data, the time, and the method of confirmation). The User may review and amend the payment method, delivery address and billing profile used for one-click purchases in their user account at any time.

8.6. After submitting the order, the Buyer will receive the following information:

• a) an automatic confirmation of receipt by email (Section 9.3),
• b) confirmation of order acceptance (Section 9.4),
• c) a notification regarding the commencement of delivery and parcel tracking details,
• d) a notification that delivery has been completed.

The Customer may also track the status of their order in their user account.

9. Conclusion of Contract

9.1. The products and prices displayed in the Online Shop constitute an invitation to treat by the Seller and do not constitute a binding offer by the Seller.

9.2. By submitting an order, the Buyer makes an offer to the Seller to purchase the selected product(s) in accordance with the terms and conditions set out in these GTC. Submission of the order gives rise to an obligation to pay.

9.3. The Seller shall acknowledge receipt of the order immediately, but no later than within 48 hours, by means of an automatic confirmation email. The automatic confirmation merely acknowledges receipt of the order and does not constitute a declaration of acceptance by the Seller.

9.4. The Contract is concluded at the time when the Seller expressly accepts the order and notifies the Buyer thereof (order confirmation). In the case of advance payment (online credit card payment, e-wallet, bank transfer), a further condition for the conclusion of the Contract is the full crediting of the purchase price. The Seller shall send the statement of acceptance within 48 hours at the latest, which period shall be calculated from the crediting of the purchase price in the case of advance payment.

9.5. The Seller is entitled to reject the order — in whole or in part — particularly in the following cases:

• a) the ordered product is unavailable (out of stock),
• b) the details provided by the Buyer are incomplete or incorrect,
• c) the product has been ordered at a price that is clearly incorrect in accordance with clause 6.6,
• d) the Buyer has outstanding debts arising from a previous order,
• e) the Buyer’s previous purchasing history indicates abusive behaviour (in particular: regular ordering and unjustified cancellation, returns following use beyond the intended testing of the product, or repeated unfounded complaints).

The Seller shall notify the Buyer of the rejection without delay. In the event of rejection, the Buyer shall not be liable for payment; the Seller shall immediately refund any payment already made via the original payment method or — at the Buyer’s express request — credit the Buyer’s wallet balance. In the event of repeated misuse, the Seller is entitled, in accordance with clause 5.7, to suspend or delete the User’s account and to reject any future orders.

9.6. The Seller shall record the concluded Contract in electronic form within its internal system. The language of the Contract shall be the same as the language used when placing the order.

9.7. In these GTC, “order confirmation” refers to the Seller’s express statement of acceptance as set out in clause 9.4, which differs in content and legal effect from the automatic acknowledgement of receipt referred to in clause 9.3. The deadlines and information obligations referred to in the delivery terms shall be calculated from the date of the order confirmation — i.e. from the conclusion of the Contract.

10. Terms of payment

10.1. The Buyer may choose from the following payment methods when placing an order:

• a) online credit card payment (Visa, Mastercard and other accepted card types),
• b) digital wallet services (Apple Pay, Google Pay), provided the Buyer’s device supports them,
• c) bank transfer to the Seller’s bank account (prepayment),
• d) cash on delivery (depending on the delivery method, where available),
• e) other payment methods listed in the Online Shop (in particular: instalment payments, country-specific payment solutions), where available.

10.2. The Seller facilitates online credit card payments via the payment service provider Stripe Technology Europe, Limited (registered office: 1 Wilton Park, Wilton Place, Grand Canal Street Lower, Dublin 2, D02 FX04, Ireland). Card data is processed directly within the Stripe system via an encrypted connection, in accordance with the PCI DSS standard. The Seller does not store the Buyer’s card details and does not have access to them.

10.3. The Buyer may also use the balance in the wallet associated with their user account to make payment, in whole or in part. The wallet balance may be generated from the following sources:

• a) top-ups made by the Buyer,
• b) redemption of a gift card (Clause 12.3),
• c) credits issued by the Seller (redemption of loyalty points, referral rewards, promotional credit, administrative credits).

Withdrawals from the wallet balance may only be requested up to the amount topped up by the Buyer, including refunds in the event of account closure (Section 5.8). Credits granted by the Seller (point (c)) and the value of redeemed gift cards (point (b)) may only be used for purchases and cannot be converted into cash.

10.4. The wallet balance is held in a single currency. The currency is determined by the User’s first transaction (purchase, gift card redemption, refund); if no such transaction has yet taken place, the currency inferred from the account’s language and country settings shall apply. The wallet currency cannot be changed thereafter, and the Online Store does not perform currency conversion within the wallet.

10.5. Payment is made in the currency of the country selected in the Online Store. If the account linked to the Buyer’s bank card is held in a different currency, the card-issuing bank will carry out the conversion at its own exchange rate and in accordance with its own terms and conditions. The Seller will always initiate the debit and any refund in the currency of the order; the Seller shall not be liable for any exchange rate differences arising from the conversion, for any conversion fees charged by the card-issuing or account-holding bank, or for any discrepancies resulting from changes in the exchange rate between the date of payment and the date of refund.

10.6. In the case of payment by bank transfer, the Buyer is obliged to state the order reference number in the reference field of the transfer. Processing of the order shall commence following the crediting and identification of the purchase price in the Seller’s bank account. If the reference does not include the order reference number, the Seller can only allocate the received amount to the order through subsequent reconciliation, which may significantly increase the lead time. The Seller accepts no liability for any resulting delay in delivery or for any stock shortages occurring during the processing period.

10.7. The Seller shall issue an electronic invoice for all orders in accordance with the applicable legislation. Invoicing is carried out via the invoicing system of Billingo Technologies Zrt. (registered office: 1133 Budapest, Árbóc utca 6., company registration number: 01-10-140802). The invoice is also accessible from the user account.

10.8. Detailed information regarding accepted payment methods, their specific terms and conditions, payment security, the invoicing procedure, currencies, the refund process and data protection during payment can be found on the Online Shop’s payment information page, which forms an integral part of these General Terms and Conditions.

11. Delivery Terms

11.1. The Seller delivers the ordered products to Member States of the European Union in accordance with the delivery zones and terms specified on the Online Store. Detailed information on the delivery methods and charges available for each country is provided on the Online Store’s delivery information page.

11.2. The delivery charge depends on the order total, the country of the delivery address, the selected delivery method and the weight of the parcel. The delivery charge is displayed during the ordering process, prior to payment.

11.3. The Seller is obliged to deliver the ordered product to the Buyer within the delivery period specified in the order confirmation, calculated from the conclusion of the Contract — in the case of online payment, from the crediting of the payment; in the case of bank transfer, from the crediting of the purchase price to the bank account — but within a maximum of 30 days. Delivery shall be deemed to have been completed when the product comes into the possession of the Buyer — or a third party designated by the Buyer other than the courier service.

11.4. If the Seller is unable to deliver the product to the Buyer within the time limit specified in clause 11.3, the Seller shall immediately inform the Buyer of the reason for the delay and specify a new, expected delivery date. If the Seller is unable to meet the new deadline, or if the Buyer does not accept the new deadline proposed by the Seller, the Buyer shall be entitled to withdraw from the Contract in accordance with Section 19 of Government Decree 45/2014 (II. 26.).

11.5. In the case of oversized, particularly heavy (over 30 kg) or palletised products, the Seller may apply special delivery terms and rates, of which the Buyer shall be informed prior to the order confirmation.

11.6. Upon delivery of the product, the Buyer is obliged to inspect the condition of the parcel in the presence of the courier. In the event of damaged packaging, the Buyer should — where possible — draw up a report with the courier and report the damage to the Seller within 3 business days of receipt, using the form available on the Online Store’s “Complaints and Claims Handling” page. The report drawn up with the courier and photographic evidence of the damage will significantly facilitate the handling of the complaint. The 3-business-day time limit does not affect the Consumer’s rights under mandatory statutory provisions.

11.7. Ownership of the product passes to the Buyer upon full payment of the purchase price and receipt of the product by the Buyer.

11.8. Detailed information regarding delivery — including delivery zones, charges, free delivery thresholds and the contact details of courier services — is set out on the Online Store’s delivery information page, which forms an integral part of these General Terms and Conditions.

11.9. Products may be dispatched from various Member States of the European Union. The country of dispatch is indicated in the delivery information on the product page.

11.10. The products included in the order may be delivered in multiple parcels, particularly in the case of goods dispatched from different warehouse locations. The delivery cost is calculated by the Online Store’s delivery system based on the total order and the conditions per parcel.

11.11. The Seller fulfils delivery using the courier service partners listed on the Webshop’s Delivery Information page. The range of available courier services may vary by delivery zone and product.

12. Gift cards and vouchers

12.1. The Seller offers digital gift cards for sale via the Online Shop. A gift card is a voucher of a specified face value that can be redeemed for the purchase of products in the Online Shop.

12.2. After the gift card has been purchased, the Seller will send the card’s unique redemption code to the Buyer via the method chosen by the Buyer (email, downloadable PDF, or delivery scheduled for a later date).

12.3. The gift card can be redeemed in two ways: the User may have the code credited to their wallet balance, or apply it directly during the order process to reduce the amount payable. The wallet balance may be used in one or more transactions, in part or in full.

12.4. All gift cards display an expiry date, after which the gift card cannot be redeemed. The expiry period is calculated from the date of purchase and is specified in the detailed description of the gift card. The expiry date also applies to the amount credited to the wallet balance: if the User credits the value of the gift card to their wallet balance, the credited amount may be used until the expiry date of the original gift card. After the expiry date, any unused balance will be automatically deleted.

12.5. Gift cards sold at a discount as part of promotional campaigns (in particular: Black Friday, seasonal promotions) may be subject to different terms and conditions — including a shorter expiry period — which the Seller will specify at the time of purchase.

12.6. The gift card code may be freely transferred. The current holder is responsible for the secure handling of the code. The Seller shall not be liable for any damages arising from the loss, unauthorised use or unauthorised transfer of the gift card code.

12.7. The gift card cannot be exchanged for cash, and payment of the wallet balance resulting from its redemption cannot be requested (clause 10.3), unless otherwise provided by law.

12.8. The sale of the gift card is governed by the rules of the contract of sale. The purchaser of the gift card — as a Consumer — has the right to withdraw from the Contract within 14 days of purchasing the gift card, provided that neither they nor the recipient has redeemed the gift card. The right of withdrawal applies exclusively to the purchaser; the recipient is entitled to use the gift card solely in accordance with the terms of use. In the event of withdrawal, the Seller shall refund the purchase price using the original payment method.

12.9. The Seller may from time to time issue voucher codes that can be redeemed in the Online Shop. The conditions for redeeming a voucher code — including the validity period, minimum order value, eligible product range and the number of vouchers per order — are determined by the Seller at the time of issuing the voucher. The use of a voucher code may not reduce the product price below the minimum selling price specified in clause 6.8.

12.10. Coupon codes may not be combined, transferred or exchanged for cash, unless the terms and conditions of the specific coupon provide otherwise.

12.11. The Seller reserves the right to invalidate the voucher code in the event of misuse (in particular: mass generation, automated redemption, circumvention of the terms of use).

12.12. If, as a result of a technical error, voucher codes have been redeemed beyond their terms and conditions — in particular: the accumulation of non-combineable vouchers, the acceptance of expired vouchers, or redemption below the minimum order value — the Seller is entitled to invalidate the incorrectly applied discount and inform the Buyer of the correct amount. Upon being informed of the correct amount, the Buyer is entitled to withdraw their offer or make a new offer based on the correct amount.

12.13. The discount resulting from the application of the voucher code is displayed on the summary page before the order is finalised.

13. Loyalty programme and referral scheme

13.1. The Seller operates a loyalty programme under which registered Users can collect loyalty points following their purchases, in proportion to the value of the order. Points can also be collected for writing reviews, completing a profile, subscribing to the newsletter, and other activities announced by the Seller.

13.2. Loyalty points are credited to the User’s account and can be converted into a wallet balance, which can be used during purchases. Redemption must not affect the minimum sale price specified in clause 6.8.

13.3. The detailed rules of the loyalty programme — including the rate of points accumulation, redemption rates, tiers and the benefits associated with each tier — are published by the Seller on the “Loyalty Programme and Referral System” information page of the Online Store. The Seller reserves the right to amend the terms and conditions of the loyalty programme or to terminate the programme, and shall notify Users of this prior to the amendment coming into effect.

13.4. Loyalty points accumulated up to the date of the amendment or termination may be redeemed until a reasonable deadline specified by the Seller following the notification.

13.5. Loyalty points cannot be transferred to another User, cannot be exchanged for cash, and will be forfeited if the User’s account is deleted.

13.6. Registered Users may receive a unique referral link through which they can invite new Users to the Online Store.

13.7. Both the referrer and the invited User may receive a reward if the conditions set by the Seller are met (in particular: the invited User’s first successful order).

13.8. The Seller publishes the terms and conditions of the referral scheme, as well as the amount and form of the rewards, on the “Loyalty Programme and Referral Scheme” information page of the Online Store. The Seller reserves the right to amend these terms and conditions.

13.9. In the event of abusive use — in particular: referring oneself, creating fictitious accounts, automated invitations — the Seller is entitled to withdraw the referral rewards and suspend the User’s account in accordance with clause 5.7.

14. Right of withdrawal

14.1. Pursuant to Government Decree No. 45/2014 (II. 26.), the Consumer is entitled to withdraw from the Contract without giving any reason within 14 days of the date of receipt of the product or, in the case of delivery in several instalments, of the last instalment.

14.2. The detailed conditions for exercising the right of withdrawal — including the method of submitting the notice of withdrawal, the procedure for returning the product, the deadline for a refund, exceptions to the right of withdrawal, and the online form for submitting the notice of withdrawal — are set out on the “Right of Withdrawal” page of the Online Store, which forms an integral part of these General Terms and Conditions.

14.3. The Consumer may exercise their right of withdrawal by completing the online form available on the Webshop’s withdrawal page or by making a clear statement addressed to the Seller.

14.4. The direct cost of the return shall be borne by the Consumer. Given that products may be dispatched from various Member States of the European Union (Clause 11.9), the return address may be in an EU Member State other than the country of the Consumer’s residence, which may affect the cost of the return. The return address is provided in the delivery information on the product page and in the confirmation of the withdrawal notice.

15. Warranty and guarantee

15.1. The Seller warrants that the products sold comply with the description set out in the Contract and possess the characteristics specified by law at the time of performance.

15.2. The Consumer is entitled to rights of warranty and product liability under Act V of 2013 on the Civil Code. The Seller may be subject to a warranty obligation under Section 6:171 of the Civil Code.

15.3. The detailed terms and conditions of the warranty and guarantee rights — including the warranty period, the method of enforcing claims, the rules on the burden of proof and the procedure for exercising the respective rights — are set out on the “Warranty and Guarantee” information page, which forms an integral part of these General Terms and Conditions.

16. Complaints handling and dispute resolution

16.1. The Buyer may submit a complaint regarding the product or the Seller’s service to the Seller’s customer service department using the following contact details:

• Email:
• Online: via the form available on the “Complaints and Claims Handling” page of the Online Store.

16.2. The Seller shall examine the substance of the written complaint and respond to it within 30 days of receipt.

16.3. The detailed procedure for complaint handling — including the complaints process, the handling of delivery damage, a description of consumer rights and remedies, and the online complaint form — is set out on the Online Shop’s “Complaints and Claims Handling” page, which forms an integral part of these General Terms and Conditions.

16.4. If the Consumer does not agree with the handling of their complaint, they are entitled to:

• a) to refer the matter to a competent alternative dispute resolution (ADR) body in their place of residence or domicile. The official EU-wide list of certified consumer ADR bodies (in the EU Member States, Iceland and Norway) is available at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies,
• b) in the event of a cross-border dispute, to contact the European Consumer Centres Network (ECC-Net, https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_en) (the European Commission’s former ODR platform ceased operations on 20 July 2025),
• c) bring the matter before the court with jurisdiction and competence.

17. Reviews and ratings

17.1. Registered Users may publish reviews and ratings of purchased products on the Online Store.

17.2. In accordance with the provisions of Directive 2019/2161/EU (Omnibus Directive), the Seller shall ensure that the published reviews originate from genuine customers. Reviews resulting from verified purchases shall be marked with the label “Verified Purchase”. Entries not resulting from verified purchases are marked as “Comment”.

17.3. The Seller moderates reviews and comments. The Seller is entitled to remove content that contravenes the following conditions:

• a) content that contravenes the law (hate speech, defamation, disclosure of personal data),
• b) clearly false or misleading statements,
• c) content not relating to the product (spam, advertising, irrelevant content),
• d) obscene or offensive language.

The Seller shall not remove a review solely on the grounds that it is negative.

17.4. Reviews and comments are published with the original language indicated. The Seller automatically translates reviews using machine translation into other language versions of the Online Shop so that they are also accessible to customers in other countries. The translated content is marked as “Translated”, and the User may view the original text at any time. The Seller accepts no liability for inaccuracies arising from the nature of machine translation. Machine translation is provided solely for the purpose of improving accessibility; the original review is always available for viewing. Machine translation does not alter the content or rating of the review.

18. Correspondence and notifications

18.1. The Seller is entitled, on the basis of the User’s express consent or where a close business relationship exists in accordance with Section 6(4) of Act XLVIII of 2008 (Grt.), to send commercial electronic messages regarding its own similar products, provided that the data subject is given the option to unsubscribe — to send commercial electronic messages to the email address provided by the User.

18.2. You may subscribe to the newsletter via the subscription interface available on the Online Store or during the ordering process. In the absence of a close business relationship, subscription requires the User’s express consent.

18.3. The Seller may send the following commercial messages to subscribed Users:

• a) product offers, promotions and seasonal campaigns,
• b) personalised recommendations based on browsing and purchase history,
• c) introductions to new products and categories,
• d) loyalty scheme and referral scheme notifications (points balance, level progression, rewards),
• e) vouchers and discounts,
• f) reminders to repurchase,
• g) market research and satisfaction surveys.

18.4. The Seller shall send the following functional notifications based on the services used by the User:

• a) price drop notification (DealRadar) — in connection with the price monitoring function,
• b) stock notifications — in connection with the stock monitoring function,
• c) abandoned basket reminder.

These notifications are linked to the User’s subscription or use of the feature and can be disabled at any time in the user account.

18.5. The User may unsubscribe from the newsletter and commercial notifications at any time, without restriction or justification:

• a) using the unsubscribe link in the newsletter,
• b) via the notification settings in the user account.

18.6. The Seller may send push notifications to Users who have expressly consented to this in their browser. Push notifications can be disabled at any time in the browser settings or in the user account.

18.7. The Seller may send transactional emails — such as order confirmations, delivery notifications and invoices — without consent, as these are necessary for the performance of the Contract and do not constitute commercial communications.

19. Intellectual property and content

19.1. The entire content of the Online Shop — including, but not limited to, text, graphic elements, logos, icons, images, databases, software, layout and design — constitutes the intellectual property of the Seller or the Seller’s lawful licensors and is protected by copyright, trademark and other intellectual property rights.

19.2. Any copying, distribution, modification, public communication or other use of the content of the Online Shop — with the following exceptions — is permitted only with the Seller’s prior written consent:

• a) display and browsing necessary for the intended use of the Online Shop,
• b) the private, non-commercial use of the Webshop’s content (in particular: viewing, printing or saving product data for the Buyer’s own private use) within the framework of applicable copyright laws.

19.3. The product names, trademarks and logos displayed in the Online Shop are protected by their respective owners. Their display on the Online Shop does not constitute a licence to use the trademark.

20. Data Protection

20.1. The detailed terms and conditions for the processing of personal data — including a breakdown of each data processing operation (the name of the data processing operation, the scope of data subjects, the purpose and legal basis of the data processing, the scope of data processed, the location where the data is stored, the duration of the data processing, data transfers and data processors, and comments regarding data processing), as well as the Data Controller’s details, the rights of data subjects and remedies available, and data protection terms and explanations — are set out on the “Privacy Notice” page of the Online Store.

21. Limitation of Liability

21.1. The Seller is liable for the performance of the Contract in accordance with the applicable legislation. The Seller’s liability towards the Consumer cannot be limited or excluded to the extent provided for by the Civil Code and other mandatory legal provisions. The Seller’s liability towards a Business Customer is limited to damages caused intentionally or through gross negligence.

21.2. The Seller shall not be liable:

• a) for the consequences arising from incorrect or false data provided by the User,
• b) inaccuracies in product data provided by the manufacturer or supplier (Clause 6.1), including content discrepancies arising from automatic translation or algorithmic text generation,
• c) errors arising from the operation of the User’s IT equipment, internet connection or browser,
• d) for damages arising from the actions or omissions of third parties (courier services, payment service providers, external login service providers, invoicing service providers), provided that the Seller exercised due care in selecting the service provider,
• e) price differences arising from changes in ECB exchange rates, delays or rounding of currency conversions (Clause 6.4),
• f) for the failure to deliver or delay in delivering price alerts, stock notifications and abandoned basket reminders, as well as for any changes in the price or stock data contained in such notifications that have occurred in the meantime (Clause 7.4),
• g) the content of reviews, ratings and comments posted by Users (Chapter 17); the Seller shall take steps to remove unlawful content upon becoming aware of it,
• h) the accuracy of delivery time estimates (expected time to stock); such estimates are for information purposes only and do not form part of the Contract,
• i) any disadvantage arising from changes to the terms and conditions of loyalty points, voucher discounts and referral bonuses, or from the termination of the programme, provided that the Seller has notified Users of the change in advance (Chapters 12–13),
• j) for damages arising from unauthorised access to the Online Store or the Seller’s IT systems, cyber-attacks or other intentional external interference — including data loss and temporary unavailability of the service — provided that the Seller has implemented security measures in accordance with industry practice.

21.3. Force majeure (unforeseeable and unavoidable circumstances beyond the Seller’s control — in particular, but not limited to: natural disasters, epidemics, epidemic-related restrictions, war, armed conflict, terrorism, civil unrest, strike, official measures, embargo, international sanctions, legislative changes, foreign exchange or trade restrictions, prolonged power cuts, telecommunications or internet service disruptions, or the failure or restriction of services provided by third parties (in particular: payment service providers, freight forwarders, cloud service providers, suppliers), cyber-attacks directed against the Seller’s IT systems, and supply chain disruptions), the Seller shall be exempt from its performance obligations under the Contract for the duration of the force majeure event. The Seller shall immediately inform the Buyer of the force majeure event and its expected duration via the available communication channels.

21.4. The Seller shall use reasonable efforts to ensure the availability of the Online Store, but does not guarantee its continuous, uninterrupted operation. The Seller shall not be liable for any temporary unavailability resulting from scheduled maintenance or unforeseeable technical reasons.

21.5. The Seller’s liability for damages — except in cases of intentional breach of contract or breach causing harm to human life, physical integrity or health — shall be limited to the value of the relevant order. This limitation does not apply to the Seller’s mandatory liability as defined by law.

22. Governing Law and Jurisdiction

22.1. These GTC and the Contracts concluded on the basis of the GTC shall be governed by Hungarian law.

22.2. The choice of applicable law pursuant to Article 6(2) of Regulation (EC) No 593/2008 of the European Parliament and of the Council (Rome I) shall not deprive the Consumer of the protection afforded by the provisions of the law of the country of their habitual residence from which it is not possible to derogate by agreement. Where the mandatory consumer protection rules of the country in which the Consumer is habitually resident provide the Consumer with more favourable protection, those provisions shall apply.

22.3. The courts of Hungary shall have jurisdiction to settle any disputes arising from these GTC, subject to the provisions of Regulation (EU) No 1215/2012 of the European Parliament and of the Council (Brussels I bis). The Consumer is also entitled to bring proceedings before the courts of the Member State in which they are domiciled or habitually resident.

22.4. The options set out in clause 16.4 are available for the out-of-court settlement of disputes.

23. Final provisions

23.1. Should any provision of these GTC prove to be invalid or unenforceable, this shall not affect the validity of the remaining provisions of the GTC. The invalid provision shall be replaced by a valid provision that most closely approximates the purpose of the invalid provision.

23.2. Any delay or failure on the part of the Seller to enforce any provision of these GTC shall not constitute a waiver of that provision or right.

23.3. These GTC shall enter into force on 9 May 2026.